CONNECTPlus · Health and Care Video Library
Reduce demand through patient information.
Trusts and ICBs use CONNECTPlus and the Health and Care Video Library to put information to work in three ways: education that stops a question becoming a call, data that stops a routine follow up becoming an unnecessary visit, and insight that stops a referral sitting on a waiting list.
What information already does
- 87% completed a fully digital pathwayMid Cheshire Hospitals, against a typical rate of around 25% for digital health tools
- 4× more patients seen per nurse hourVideo replacing face to face medication education, Penford et al, 2023
- 40%+ fewer helpline callsReported outcome, NHS trust client
- 18% lower non-elective admission costsTorbay and South Devon, combined digital approach, 2025
Three ways information reduces demand
Each flow of information takes pressure off a different part of the pathway.
For patients
Fewer calls, fewer DNAs
Clear, clinician-approved video answers the question before it becomes a phone call, a missed appointment or an unplanned visit.
From patients
Shorter, fewer appointments
Symptom and PROM data captured at home lets routine follow ups move from face to face to a short call, or be safely skipped when nothing has changed.
About patients
Faster triage, safer discharge
Dashboards built from that data let clinicians prioritise the patients who need them most, and safely step down or discharge the ones who do not.
What this looks like for one pathway
An illustrative example from HCI’s own impact model, for a typical pathway with 2,000 patients on the books, 500 referrals a year and 2,000 consultations a year.
| Where the saving comes from | What changes | Annual saving |
|---|---|---|
| Helpline calls | 20% fewer calls, 300 saved | £9,000 |
| Routine emails | 20% fewer contacts, 200 saved | £6,000 |
| First appointments, shortened | 15 minutes saved per patient | £20,000 |
| First appointments, redirected | 5% redirected to other services, 25 saved | £4,000 |
| Nurse education | 75% moved to CONNECTPlus, 375 saved | £13,125 |
| Follow up calls | 20% fewer calls, 300 saved | £2,250 |
| Annual reviews, moved remote | 20% moved to remote review, 400 saved | £32,000 |
| Annual reviews, shortened | 15 minutes saved per remaining visit | £64,000 |
| Missed appointments | 5% fewer DNAs, 100 saved | £8,000 |
| Total potential saving | 900 appointments, 800 calls, 78,750 minutes | £158,375 |
An illustrative model, not a guaranteed outcome. We can run this exercise on your own referral and appointment numbers.
Backed by independent evidence
These are not only HCI’s own claims. Independent clinicians and researchers, publishing in peer-reviewed and conference literature, describe what happened when they used CONNECTPlus and the Health and Care Video Library.
An independent review in The Lancet Digital Health found app based interventions produced a significant benefit on 21 of 31 outcomes studied, across 78 systematic reviews and 496 trials covering 177,373 participants, with no industry funding.
Vasiloglou et al, The Lancet Digital Health, July 2026In a 2023 rheumatology study, moving medication education from face to face to video nearly tripled how many patients a nurse could see in an hour, while cutting the cost per patient by two thirds.
Video education multiplies nurse capacity
New-medication rheumatology appointments — nurse time, cost and patients seen, per format
Completed a fully digital pathway
Against a typical completion rate of around 25% for digital health tools, at Mid Cheshire Hospitals.
Chadwick, Russell & Putchakayala, Rheumatology, 2026Lower non-elective costs
Admissions and costs fell at Torbay and South Devon, as part of a combined digital approach including CONNECTPlus.
Straukiene et al, Multiple Sclerosis Journal, 2025Better bowel preparation
Patients who watched HCI’s videos achieved good or excellent bowel preparation for colonoscopy more often than those who did not.
Natarajan, Landy & Purkis, World Journal of Gastroenterology, Hepatology and Endoscopy, 2020Reduction in foot and ankle appointment time
Shorter appointments, plus fewer follow up calls and appointments, plus 4 minutes saved during every toenail surgery procedure.
Torbay and South Devon NHS Foundation Trust, Digital PodiatryEducated remotely
Of new patients at one trust received their condition education entirely remotely, via CONNECTPlus.
Reported outcome, NHS trust clientSaved in a year
From a 6% reduction in repeat colonoscopies, after patients used HCI’s bowel preparation videos.
Reported outcome, NHS trust clientSee what HCI could do for your waiting list.
Book a free demo and we will model the demand reduction for your own pathway, using your own referral and appointment numbers.
Book a free demo Email info@hci.digital