The carbon footprint of health systems is significant, and the NHS has committed to reaching net zero by 2045 across its supply chain. We believe HCI has a responsibility to help address this, alongside the wider challenges of health inequality and workforce wellbeing. This page sets out our approach to all three issues.
Our Carbon Reduction Plan is board-approved and reviewed annually, prepared in accordance with PPN 006 and G-Cloud 15 (RM1557.15). It currently meets the NHS's requirements for suppliers below the £5 million per annum threshold, covering Scope 1, Scope 2, and the Scope 3 categories we have assessed, across our UK operations. As G-Cloud 15 is a framework, new call-offs under it may fall under the NHS's stricter 2027 tier from April 2027, requiring a comprehensive, global Scope 1, 2 and 3 assessment; we are reviewing our plan now to extend its scope ahead of that change, and will publish the updated version once it is board-approved.
Scope 2 reflects electricity at our leased Teignbridge office; this is a transitional figure and will reduce to zero as we vacate it. Scope 3 covers cloud computing, employee homeworking, business travel, purchased goods and services, and employee commuting. Waste and transmission and distribution losses are not separately reported: as a remote-first, cloud-native company with no premises generating operational waste and no vehicle fleet, these are not currently material to our footprint; this is reassessed annually. All figures are initial estimates against DEFRA 2025 conversion factors; a UKAS-accredited verified assessment is commissioned for FY 2026/27 reporting.
Selected milestone years against our FY 2025/26 baseline of 19.2 tCO2e; intervening years are not individually targeted in the current plan.
Any residual emissions remaining in 2040 that cannot be eliminated will be neutralised through verified carbon removal, in line with our Net Zero commitment.
Download our Carbon Reduction Plan summary below. For procurement and assurance purposes, contact us and we will send you a copy of the full plan.
CONNECTPlus and the Health and Care Video Library contribute directly to the NHS Net Zero carbon reduction programme, by reducing emissions through:
We are working with the University of Exeter and others to determine how our tracking tools can be used to measure the savings made.
Health inequalities are avoidable, unfair and systematic differences in health between different groups of people. Our work supports Core20PLUS5 and the NHS Long Term Plan in tackling inequalities and improving health outcomes.
Traditional diagnosis and treatment pathways are slow, and often require multiple visits to hospital. That means time off work, which affects patients and carers alike. By reducing the number of visits required, and the travel that goes with them, we reduce the demands on patients and their carers, and the cost to them of fuel and lost time.
Around 1 in 4 people in the UK live with more than one long term condition. We believe an educated patient is a better patient: one who is more independent and confident in managing their conditions and treatment, and who makes less demand on their health system.
HCI is a registered supplier on G-Cloud 15, via the Digital Marketplace, under Lot 2b (Software as a Service), for both CONNECTPlus and the Health and Care Video Library.
Many of these services can be found on the Digital Marketplace under specific search terms where HCI is currently the only registered provider (as at October 2026). A match under one of these terms may support a direct award under the framework's standard call-off procedure, without a further competition; the usual G-Cloud call-off process still applies.
Search for these at applytosupply.digitalmarketplace.service.gov.uk, or see our Governance and Compliance page for information governance details.
Book a free demo and we will show you the impact on your waiting list, your conditions and your workforce.
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