Frequently asked questions

An app co-designed with NHS clinicians and patients that helps people manage multiple conditions in one place. It includes condition information, personal pathways, symptom trackers, medication and appointment reminders, and a clinician dashboard. It has been trusted by the NHS since 2015 and is live in 30+ organisations.

Yes. The Health and Care Video Library, over 1,200 patient videos covering any condition or treatment pathway, can be licensed on its own, or combined with CONNECTPlus as part of a single platform.

Yes. CONNECTPlus and the Health and Care Video Library support any condition or treatment pathway, in any language, so patients can get safe, understandable information whatever their first language.

No IT support is needed, and we can get you up and running in a matter of weeks. Set-up has three phases:

• patient education and local services
• interactive self-management tools
• a clinical dashboard, with optional EPR integration

Yes. CONNECTPlus can work on its own or integrate with your EPR (read/write), remote monitoring devices and wearables, including OMRON, Fitbit, Garmin and Apple Health.

All CONNECTPlus data is stored and processed in the UK only. It is encrypted both in transit and at rest, and we carry out annual penetration testing.

• DSPT 2025/26 (Standards Exceeded)
• Cyber Essentials Plus
• IASME Cyber Assurance Level 1
• DCB 0129
• ICO registered

Our DTAC submission, DPIA and clinical safety documents are available on request. Full details are on our Governance and Compliance page.

CONNECTPlus and the Video Library are both on G-Cloud 15 (Lot 2: Cloud software), so you can buy without running a full tender.

• 87% of patients completed a fully digital pathway at Mid Cheshire.
• Nurses saw 4× more patients per hour when video replaced face-to-face medication education.
• Non-elective admission costs were 18% lower at Torbay.

See our NHS page for the full evidence.

Trusts and ICBs working with HCI typically see a return on investment of between 4 and 20 times their cost, driven by fewer helpline calls, shorter and fewer appointments, and lower non-elective costs. We can model the expected saving for your own referral and appointment numbers; see our NHS page for a worked example.

We are committed to reaching Net Zero by 2040, a decade ahead of the UK government’s own target, and our Carbon Reduction Plan is prepared in line with PPN 006 and G-Cloud 15. See our Net Zero and CSR page for our emissions baseline, reduction milestones, and how to request a copy of the plan.

Content can be delivered in any language and works on any smartphone, tablet or computer. Where a patient cannot use digital tools themselves, clinicians and teams can show the same videos and pathways with them in clinic, on a ward or over the phone, so nobody is excluded from the information because of how they access it. This is part of why our approach supports the NHS’s Core20PLUS5 aim of reducing health inequalities through inclusive access.

Book a free demo through our Contact Us page, call +44 (0)330 053 1862 or email info@hci.digital.

It turns a single consultation into twelve months of digital support. Customers record symptoms at home and are prompted to take their medication, read articles and book their next visit.

Menopause, headache, and weight management (Mounjaro and Wegovy). More conditions are being added all the time.

You choose a condition and pay per customer, from £4 down to 75p a month for each customer. Annual plans are 12 months for the price of 11. Prices are per condition and subject to VAT, and the full price table is on our Pharmacy page.

Use the Order now button on our Pharmacy page.

Yes. Open the try-it link on your phone and it launches in the CONNECTPlus app.

An app and a library of over 1,200 videos, given to you by your NHS team, that explain your condition or treatment in plain language and help you manage your care at home with confidence.

No. It is provided to you free of charge by your NHS trust or ICB as part of your care.

Your clinician or care team will give you a personal link or invite, usually by text, email or during your appointment. There is nothing to buy and no separate account to set up elsewhere.

It works on a smartphone, tablet or computer. If you do not have one, or are not confident online, your clinical team can show you the same videos and information with you in clinic, on the ward or over the phone, so you are not left out.

Yes. Your information is stored securely in the UK, encrypted, and only seen by the clinical team looking after you.

Yes. CONNECTPlus and the video library cover any condition or treatment pathway and can be delivered in any language.

Contact the clinical team or department who gave you access in the first place. They can resend your link or help sort out the problem.