Legal & General partner with HCI to help empower individuals to take control of their long-term health conditions

Leading provider of group protection cover in the UK, Legal & General has partnered with long-term condition management support service CONNECTPlus from HCI.

The evidence-based app will play a central role in the insurer’s personalised multidisciplinary team (MDT) pathways, helping empower individuals to take control of their condition and improve their health – both at home and in the work environment.

Available to all insured employees and their immediate family, CONNECTPlus helps support the day-to-day self-management of the following six long-term conditions: Stroke, Cancer, Multiple Sclerosis, Type 2 Diabetes, Long Covid and Rheumatoid Arthritis. Bringing a number of conditions into one place also helps meet the needs of those with more than one long-term condition, says Legal & General.


Legal & General says the app also brings benefits to Line Managers and HR, helping them understand a condition and its impact on life- and work- ability, so they can better support individuals. This includes making informed reasonable adjustments in line with the Equality Act 2010, where required.

Around 15 million people in England have a long-term condition.

Consequently, this represents an aspect of workplace support that requires more focus according the government’s response last year to consultations on proposals to reduce ill-health related job loss.

“ We’re really excited about the partnership with CONNECTPlus. After many years of advocating - and evidencing - the benefits to people and business of personalised MDT pathways, we are always looking for ways to enhance those pathways, focusing squarely on taking a holistic and people-centred approach.

“The addition of the CONNECTPlus app helps us further embed digital health into the customer experience, extending MDT support and enabling a way to support employees – plus their immediate families, HR and Line Managers – in the kinds of daily decisions that impact outcomes.”

Vanessa Sallows, Claims & Governance Director at Legal & General Group Protection


“Sadly, there are increasing numbers of people living with a long term condition and nearly one in four of us have 2 or more conditions. This can be tough for each individual, their families and the people they work with. Thanks to the scale of L&G, CONNECTPlus can now make life easier for thousands more people across the country in a really simple way, and on one simple digital platform.”

Richard Wyatt-Haines, Director at HCI

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Helping Employees Be Well. Get Better. Be Supported

The CONNECTPlus app supports all aspects of L&G Group Protection’s wellbeing framework Be Well, Get Better, Be Supported.

It supports employees to ‘Be well’ alongside existing services such as the Employee Assistance Programme and Care Concierge. Also, the Be Well helpline for HR and Line Managers, which provides early intervention advice and support in the moments that matter on Group Income Protection policies.

It also supports employees to ‘Get Better’ as part of fully-funded personalised MDT pathway rehabilitation and care. And, also to ‘Be Supported’ in terms of return to work programmes.

Find out more about Legal & General’s Group Income Protection here.