CONNECTPlus:
Helping patients to “Wait Well”
The CONNECTPlus app can be used to help patients whilst they wait for treatment:
Turn passive delays into positive preparation
Provide information to support and guide
Support self-management and shared decision-making
Offer “prehab” programmes
Monitor symptoms in readiness for treatment
Provide pathways to specialist advice and support
The Challenge
Growing waiting lists
Reputational damage for your service
Anxious patients and families
Uncertainty due to changes in treatment plans
Needing to validate and prioritise waiting lists
Keeping patients positive and informed
The Opportunity
To make Waiting Well part of the treatment journey:
Make waiting lists a active experience
Get on the front foot by changing expectations
Use the time to prepare your patients for treatment
Make referral the start of treatment
Use data to reduce appointment volumes
Empower patients to self-management whilst waiting
The How
What role can CONNECTPlus play?
Providing clear and consistent information
Encouraging improved health in readiness for treatment
Providing preparation activities and exercises
Gathering symptom scores to aid triage
Using FAQs to reduce contact volumes
Providing easier access to key contacts
Signposting to voluntary and community support
The Solution
Multiple conditions & procedures
As many waiting lists as you want, all in one place
Patient information
Clear and concise condition specific information available as text and video
Symptom trackers
Gathering information for more effective assessment
Treatment pathways
Providing treatment programmes and a timeline
Frequently Asked Questions
Answering common questions to reduce phone contact
Localisation & Resources
Connecting patients to local information and resources
Who are HCI?
At HCI we transform pathways of care using digital information to educate and empower patients and to improve their care. We do this using:
Our CONNECTPlus app. The only app that allows patients to manage all their conditions in one place
The Health and Care Video Library. Over 800 videos that support patients by educating them about their condition and treatment pathways
We work with over 20 NHS trusts and the Health and Care Video Library has been used by NHS England to support hospitals and GP practices nationally during the COVID-19 pandemic