CONNECTPlus:
Changing the way insurers manage ill health, treatment and claims management
The CONNECTPlus app supports policyholders with multiple health conditions in group and individual PMI, Income Protection, and Critical Illness.
- Information and tools to enable better self-care
- Symptom trackers to inform claims management
- Fewer treatment appointments and calls to save costs
- An enhanced proposition and reduced claims costs
The Challenge
- Reducing claim costs
- Helping people to feel supported
- Keeping people healthier and getting them back to work quicker
- Responding to the increasing use of digital by the competition
The Opportunities
- The ability to support policyholders digitally with information and guidance
- Create digital pathways to guide claims management
- The ability to educate users and monitor their health remotely
- The opportunity to gather and interrogate data across multiple conditions and pathways
The Solution
Using CONNECTPlus to:
- Give policyholders the information they need to better manage their treatments
- Gathering data on their progression to better manage claims
- Pre and post procedure guidance to reduce costs
- Reduce incoming help-line calls
- Share key resources and tools
The Outcomes
- Policyholders taking greater responsibility at home
- Employers seeing an accelerated return to work
- Improved support to the workforce as part of CSR
- Reduced claims and admin costs
- New sources of data
- An enhanced proposition
The CONNECTPlus app from HCI offers:
Multiple conditions, procedures & claims
Support for multiple conditions, treatments or claims pathways, all in one place
Information for policyholders
Clear and concise information available as text and video
Digital claims pathways
Support claimants through predesigned claims and treatment programmes to increase efficiency
Symptom tracking
Record symptoms for regular monitoring of conditions in claims management
FAQs
Add your own frequently asked questions to reduce helpline calls
Symptom dashboard
View claimants' symptom tracking data to aid claim management
Who are HCI?
At HCI we transform pathways of care using digital information to educate and empower patients and to improve their care.
We do this using:
- Our CONNECTPlus app. The only app that allows patients to manage all their conditions in one place
- The Health and Care Video Library. Over 1,000 videos that support patients by educating them about their condition and treatment pathways
We work with over 20 NHS trusts and the Health and Care Video Library has been used by NHS England to support hospitals and GP practices nationally.