National Health and Care Video Library: Interim Survey Results

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A total of 189 respondents have so far taken part in the survey included on the National Health and Care Video Library. 41.82% of the respondents are clinicians and 38.18% are users of the video library (patients and people)

Here are the interim findings:

  1. 48.18% of respondents agreed that the video or videos watched provided them with enough information to make an informed decision on what to do next; 10.91% were unsure and only 8.18% responded no to this question.

  2. 64.55% of respondents said to be either very satisfied or satisfied with the content/information provided. 10.91% declared to be neutral about this and only 9.10% reported to be dissatisfied or very dissatisfied.

  3. When asked about how likely they were to recommend the resource, 60% of respondents stated they were extremely likely or likely to recommend the video library; 13.64% were neutral and only 3.64% said they were unlikely or very unlikely to recommend the video library.

  4. The regional spread of responses is as follows:
    - North East and Yorkshire 10.34%
    - North West 13.79%
    - East of England 3.45%
    - Midlands 20.69%
    - London 10.35%
    - South East 27.59%
    - South West 13.79%

  5. 86.67% of respondents were able to navigate the library and find a specific video, with 6.67% stating to have some issues doing this. No specific reason was given as to what the problems were.

  6. All respondents were able to interact with all controls and interactive elements of the video library using the mouse, keyboard and/or assistive technology.

  7. In terms of the content of the video library, 80% found it clear and limiting in confusion and ambiguity. Only four respondents stated the opposite.

  8. Only one respondent stated that the video library did not meet their accessibility needs. The reason given is the lack of subtitles and/or British Sign Language options.

  9. 73.68% of respondents said the video or videos they watched helped them support them in caring for themselves or others; only 2 respondents stated that the video library did not help in caring for themselves or others and 3 were unsure about this.

  10. 85.7% of respondents strongly agreed or agreed that the information provided in the video or videos they watched met their expectations; and only 3 respondents disagreed.

  11. 82.14% of the respondents said the content of the video or videos they watched was relevant to them or their condition, 2 respondents said the content was fairly relevant and 2 other respondents said it was irrelevant.

  12. When asked about the amount of information contained in the videos, 85.71% said it was about right and 14.29% said it was too little.

  13. Of those respondents who watched the video as part of their clinical pathway or care, all of them agreed that the information provided in this format (video) helped them to think about what to ask their clinician and/or prepare for their future appointment.

  14. 66.67% of those respondents who were directed by a clinician to watch a video or videos as part of their clinical pathway, said that the information they got in the video or videos saved them the need to further contact a healthcare professional; 33.33% were unsure and thought they will still book a follow-up appointment.

  15. All respondents thought the video library was an acceptable means to receive or convey clinical information.

If you'd like to talk to us about the National Health and Care Video Library or are interested in having your own personalised Video Library please get in touch here.