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HCI enables the NHS to reduce demand by using:

Information FOR Patients

Information FROM Patients

Information ABOUT Patients

Information FOR Patients

We believe that an educated patient is a more confident patient who is better able to self-manage at home and who makes less demand on the NHS.

We support patients with the information they need through their pathways of care, for any condition and in any language.

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  • Our CONNECTPlus platform and over 1000 Patient centric videos
  • Videos & Text: Explaining conditions and medications in clear language.
  • Treatment Pathways: Helping patients navigate treatment programmes.
  • FAQs: Answering common concerns to reduce calls and confusion.
  • Multilingual Support: Extending access to diverse populations.


  • Patients self-manage closer to home.
  • Fewer appointments and calls.
  • Preventing deterioration, accelerating recovery.
  • Support to diverse communities.
  • Reduced waiting lists.


  • 40%+ reduction in daily helpline calls.
  • 75% weekly saving in nurse time educating patients.
  • Group clinics shortened from 45 to 7.5 minutes per patient.



Information FROM Patients

CONNECTPlus collects and aggregates patient-reported data, delivering real-time insights to clinicians via dashboards and secure analytics tools.

This supports decision-making and population health management.

Find out more about the CONNECTPlus functionality

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  • Clinician Dashboards: Providing condition-level and patient-level summaries.
  • Adherence Logs: Enabling proactive interventions before escalation.
  • Patient Cohort Data: Supporting stratified care planning and service redesign.
  • Population health management: Improving the health of your population.


  • Identify high-need patients earlier, improving safety and resource use.
  • Intervene in the population with precision.
  • Address the challenges of Core20PLUS5.
  • Optimise the use of resources.


  • ROI in Year 1 was 240%, saving over £240,000 on a £10,000 investment.
  • Support to Patient Initiated Follow-Up, reducing routine appointments by 40%.


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Information ABOUT Patients

CONNECTPlus collects and aggregates patient-reported data, delivering real-time insights to clinicians via dashboards and secure analytics tools.

This supports decision-making and population health management.

Find out more about the impact we make

  • Clinician Dashboards: Providing condition-level and patient-level summaries.
  • Adherence Logs: Enabling proactive interventions before escalation.
  • Patient Cohort Data: Supporting stratified care planning and service redesign.
  • Population health management: Improving the health of your population.


  • Identify high-need patients earlier, improving safety and resource use.
  • Intervene in the population with precision.
  • Address the challenges of Core20PLUS5.
  • Optimise the use of resources.


  • ROI in Year 1 was 240%, saving over £240,000 on a £10,000 investment.
  • Support to Patient Initiated Follow-Up, reducing routine appointments by 40%.