Reducing demand through patient information

Reducing demand through patient information


HCI enables the NHS to reduce demand, waiting lists and backlogs in any condition and in any language using:

  • Information FOR patients – providing educational videos, tools, and content to help them manage their own conditions.
  • Information FROM patients – collecting data from symptoms and health information from the home.
  • Information ABOUT patients – turning that data into clinical insight to reduce unnecessary appointments and deliver care closer to home.
The ONLY system for ANY condition, ANY treatment and in ANY language for maximum impact on backlogs and waiting lists

Imagine a world where every patient, regardless of condition or language, is empowered to manage their health from home, supported by a seamless information flow between them and their care team in order to reduce demand, backlogs and waiting lists.

We're the only solution that seamlessly:

  • Delivers information for patients, empowering them with education and support at home
  • Gathers crucial information from patients to enable effective remote care
  • Provides vital information about patients for clinicians to make smarter, faster decisions for individuals and entire populations. 

This isn't about a huge investment, but about unlocking a massive, quantifiable payback. 

We make adoption effortless: we'll build the business case with you, and our dedicated project manager will ensure you're live and seeing results fast. 

Don't get left behind – this is what the leading trusts are doing to unlock a new era of patient care and achieve remarkable efficiencies.

Enabling patients to take control of their health for all their conditions so that they make less demand on your doctors and nurses
Information FOR patients

Information FOR patients

Empower Patients, Reduce NHS Strain

"An informed patient is a confident patient—one who self-manages better and relies less on the NHS."

We offer the ultimate solution for all conditions and treatment pathways in a single, intuitive hub. With CONNECTPlus, patients access clear, multilingual guidance, including over 1,000 illustrative videos, providing step-by-step support for superior self-care.

The impact is profound: a 40%+ reduction in helpline calls, 75% less time spent on patient education, and dramatically shorter group clinics.

Information FROM patients

Information FROM patients

Smarter Care Through Patient-Shared Data

Think beyond basic tracking; we offer symptom trackers, digital logs, and robust PROMs, PREMs, and surveys to capture the full patient journey. Our triage tools and treatment pathways streamline remote assessments and progress monitoring. With multilingual access, we embrace every community, fostering truly inclusive data collection.

The impact is clear: 100% of new patients educated remotely and a 6% reduction in repeat colonoscopies, saving £110,000 annually. This isn't just data; it's smarter, more effective care for all.

Information ABOUT patients

Information ABOUT patients

Real-time insights and decision-making

Unlock the power of patient-reported data with our system, delivering real-time insights to enhance both individual care decisions and broader population health strategies.

Our Clinician Dashboards offer quick access to patient and condition summaries, while Adherence Logs support proactive patient engagement.

Utilise Patient Cohort Data to drive effective care planning and service improvements. The result? You can empower healthier populations.

Our solution delivers proven impact: achieve a saving of over £240,000 from a £10,000 investment. Discover how real-time insights can transform your approach to health management.

We exist to help you to deliver care closer to home and transform the way healthcare is delivered
We are working with over 10% of NHS Trusts and ICBs and have been proven to make a significant difference to your performance

NHSX NHS England Liverpool CCG Dorset CCG Devon CCG Kernow CCG Sheffield Teaching Hospital Buckinghamshire Blackpool Teaching Hospitals Cambridge North Middlesex University Hospital West Hertfordshire Hospital University Hospitals Plymouth TSD RD&E Royal Cornwall Hospital Gloucestershire Hospitals NottinghamUni TauntonSomerset Hillingdon BSG IQVIA Medtronic One Care Bristol Mountain Rescue SWAFTS Devon Partnership Trust UCL NHS Tayside HEE
We make a difference to the lives of patients and healthcare professionals
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  • Dr Agne Straukiene star
    Dr Agne Straukiene
    Consultant Neurologist
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    Our MS waiting list has been reduced from 90 days to 20 as we can manage more patients using the app

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  • HCI Case Study Thumb (3).png star
    What does CONNECTPlus mean to patients?
    Watch this short clip to find out...
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  • Rian Penfold star
    Rian Penfold
    Rheumatology Nurse
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    70 calls per day to our department are now down to 40 because patients are finding the information they need on CONNECTPlus

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