Reducing demand through patient information

Reducing demand through patient information


HCI enables the NHS to reduce demand, waiting lists and backlogs.

We achieve this by:

  • Giving patients the information and support they need to confidently manage all their conditions and treatments at home.
  • Accelerating the shift to digital healthcare.
  • Delivering a significant return on investment.
A single system for ANY condition, ANY treatment and in ANY language for maximum impact on backlogs and waiting lists
Information FOR patients

Information FOR patients

Empower Patients, Reduce NHS Strain

An informed patient is a confident patient—one who self-manages better and relies less on the NHS.

ALL conditions, ALL treatment pathways in a single platform:
- The only solution for the challenge of managing multi-morbidity.
CONNECTPlus:
- A single platform with information for multiple conditions.
Clear Guidance:
- All conditions & treatments explained simply, including 1,000+ videos.
Treatment Pathways:
- Step-by-step support and guidance for better care.
Multilingual Access:
- Reaching diverse communities in multiple languages.

Proven Impact:
40%+ drop in daily helpline calls.
75% time saved on patient education.
Group clinics cut from 45 to 7.5 minutes per patient.

Information FROM patients

Information FROM patients

Smarter Care Through Patient-Shared Data

Empowering patients and enabling better remote care for all conditions, in any language.

Symptom Trackers & Digital Logs:
- Monitor disease progression.
PROMs, PREMs & Surveys:
- Capture ongoing patient feedback.
Triage Tools:
- Streamline remote assessments.
Treatment Pathways:
- Track progress effortlessly.
Multilingual Access:
- Inclusive data collection from the whole community.

Proven Impact:

✔ 100% of new start patients educated remotely.
✔ 6% reduction in repeat colonoscopies, saving £110,000 pa.

Information ABOUT patients

Information ABOUT patients

Patient-reported data, delivering real-time insights

Supporting decision-making and population health management.

Clinician Dashboards:
- Condition and patient-level summaries.
Adherence Logs:
- Proactive interventions.
Patient Cohort Data:
- Care planning and service redesign.
Population health management:
- Improving the health of your population.

Proven Impact:

✔ ROI of 240%, saving over £240,000 on a £10,000 investment.
✔ Reducing routine appointments by 40% in Patient Initiated Follow-Up.

We exist to help you to deliver care closer to home and transform the way healthcare is delivered
We are working with over 10% of NHS Trusts and ICBs and have been proven to make a significant difference to your performance

NHSX NHS England Liverpool CCG Dorset CCG Devon CCG Kernow CCG Sheffield Teaching Hospital Buckinghamshire Blackpool Teaching Hospitals Cambridge North Middlesex University Hospital West Hertfordshire Hospital University Hospitals Plymouth TSD RD&E Royal Cornwall Hospital Gloucestershire Hospitals NottinghamUni TauntonSomerset Hillingdon BSG IQVIA Medtronic One Care Bristol Mountain Rescue SWAFTS Devon Partnership Trust UCL NHS Tayside HEE
We make a difference to the lives of patients and healthcare professionals
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  • Dr Agne Straukiene star
    Dr Agne Straukiene
    Consultant Neurologist
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    Our MS waiting list has been reduced from 90 days to 20 as we can manage more patients using the app

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  • HCI Case Study Thumb (3).png star
    What does CONNECTPlus mean to patients?
    Watch this short clip to find out...
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  • Rian Penfold star
    Rian Penfold
    Rheumatology Nurse
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    70 calls per day to our department are now down to 40 because patients are finding the information they need on CONNECTPlus

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