eConsult online consultation functionality

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HCI’s video library enhances eConsult Health’s online consultation functionality

A new collaboration, allowing GPs to easily share health information videos with patients following their online consultations, has been formed between eConsult Health, HCI and Healthinote.

Live in over 3,000 UK GP practices and the most widely used digital triage tool in NHS primary care, this collaboration will further enhance eConsult’s Post Consult Messaging service which includes Healthinote’s search engine and library for trusted, reliable, clinically-led health information. The addition of HCI’s extensive Health and Care Video Library to this search function will enable GPs to seamlessly prescribe video content to patients.

The Health and Care Video Library contains over 600 easy to understand videos covering a wide variety of health topics and conditions such as maternity, diabetes, contraception, COPD and asthma.

Thanks to this latest integration, GPs will be able to prescribe a range of Health and Care Videos by searching for any condition or symptom in the Healthinote search bar, selecting their video of choice and then sending it via email to their patients. This further enhances the already rich variety of clinically-led information made available to GPs via Healthinote to share with their patients.

Based on a recent NHSX survey conducted in conjunction with the national Health and Care Video Library, 62.5% of patients responding to an online survey said that the videos they watched saved them the need for further contact with a healthcare professional.

eConsult Health’s own research found that over 70% of requests are closed without the need for a face-to-face appointment. Bringing together these 3 health tech companies enables practices to provide patients with better, targeted information in a more timely manner, often preventing an unnecessary visit to the GP. The provision of clear, reliable health information to patients contributes towards a better patient experience and helps towards reducing the pressure on general practice.

Richard Wyatt-Haines, Director of HCI

‘This partnership arms GPs with clinically assured resources and enables accessible health information to be delivered and prescribed to patients at the appropriate point of the care journey to empower them with the information required to self-manage.

This collaboration reflects our desire to work with companies that share our vision and commitment to enhance a patient's digital experience, improve their confidence in self-management and ultimately remove unnecessary face to face appointments and pressure on the health system.’

Dr Murray Ellender, NHS GP and CEO of eConsult Health

“Creating a connected, easily accessible healthcare system is key to ensuring patients receive the best care possible. At eConsult Health, we believe that collaborating with best in breed partners can help achieve this goal, which is why we’re delighted to have worked with HCI and Healthinote on the integration of the Health and Care Video Library into the eConsult platform.

Dr Tim Ringrose, CEO of Cognitant – the company behind Healthinote

“This partnership will help clinicians to share with their patients best-in-class health information that is clear, clinically-led and can be trusted. We are delighted that the integration of HCI’s Health and Care Video Library will further our collective mission to drive better patient care, understanding and health outcomes.”

Further information on the National Health and Care Video Library can be found at

To find out more about eConsult’s Post Consult Messaging feature and their work with Healthinote visit