We believe that an educated patient is a more confident patient who is better able to self-manage at home and who makes less demand on the NHS.

We support patients with the information they need through their pathways of care, for any condition and in any language.

Key Tools:

• Our CONNECTPlus platform and over 1000 Patient centric videos
• Videos & Text: Explaining conditions and medications in clear language.
• Treatment Pathways: Helping patients navigate treatment programmes.
• FAQs: Answering common concerns to reduce calls and confusion.
• Multilingual Support: Extending access to diverse populations.

Outcomes:

• Patients self-manage closer to home.
• Fewer appointments and calls.
• Preventing deterioration, accelerating recovery.
• Support to diverse communities.
• Reduced waiting lists.

Example impact:

• 40%+ reduction in daily helpline calls.
• 75% weekly saving in nurse time educating patients.
• Group clinics shortened from 45 to 7.5 minutes per patient.

We enable patients to actively share health information with their care teams.

This supports remote care for any condition, treatment pathway and in any language.

Key Tools:

• Symptom trackers and digital logs: Increasing the visibility of disease progression.
• PROMs, PREMs and surveys: Collecting ongoing feedback from patients.
• Triage tools: Supporting the remote assessment of patients.
• Treatment Pathways: Reporting patient progress in their treatment programmes.
• Multilingual Versions: Collecting information from the whole community.

Outcomes:

• Delivery of remote care, virtual wards, PIFU.
• Reduction in the number of face-to-face appointments.
• Reduced clinic time required for follow-up appointments.
• Reduced waiting lists and the backlogs.
• Equalising care for diverse populations.

Example impact:

• 100% of new start patients for DMARDs educated remotely.
• 6% reduction in repeat colonoscopies saving £110,000 each year.

CONNECTPlus collects and aggregates patient-reported data, delivering real-time insights to clinicians via dashboards and secure analytics tools.

This supports decision-making and population health management.

Key Tools:

• Clinician Dashboards: Providing condition-level and patient-level summaries.
• Adherence Logs: Enabling proactive interventions before escalation.
• Patient Cohort Data: Supporting stratified care planning and service redesign.
• Population health management: Improving the health of your population.

Outcomes:

• Identify high-need patients earlier, improving safety and resource use.
• Intervene in the population with precision.
• Address the challenges of Core20PLUS5.
• Optimise the use of resources.

Example impact:

• ROI in Year 1 was 240%, saving over £240,000 on a £10,000 investment.
• Support to Patient Initiated Follow-Up, reducing routine appointments by 40%.